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Saturday, January 6th, 2024 3:15 AM

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Tv picture and sound glitchy

The tv picture and sound will intermittently cut in and out to the point of making watching almost impossible. Even get the “no single” screen on the tv then all of the sudden it’s back on. Restat/ refresh doesn’t work, all cables are connected properly. Happens on multiple tv witching the house. 
been searching and apparently this is a long standing issue with X1 over the last several years. Anyone know what was done to resolve the issue beside switching to another provider?

Official Employee

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1.3K Messages

11 months ago

Hi @user_ejptcs Thank you for reaching out on the Xfinity Community Forums. I am happy to look into this for you. When this is happening are you using the cable boxes or other devices that allow you to watch such as Roku or Fire sticks? 

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