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Visitor

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3 Messages

Fri, Oct 15, 2021 3:00 AM

TV keeps freezing randomly

It's very frustrating when watching sports, the game kept freezing randomly, I reset the box and it didn't solve the problem.

Official Employee

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266 Messages

2 m ago

Hi there, @user_9863a4, thank you for taking the time to reach out to us on our Xfinity Forums! I love watching sports and nothing drive me crazier than an interruption while that game is on! Please rest assured, you have reached the right team to assist you! Have you experienced the freezing of your picture since that game? Have you noticed the issue happen on other channels as well?

Visitor

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3 Messages

@XfinityValerie I haven’t been watching since the game. But that issue has been happening for awhile. 

Official Employee

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266 Messages

Thank you for getting back to me. Having the same issue for a while is definitely not the experience we want or expect you to have. Is the issue only happening on one channel or does it sporadically happen in different channels? I know you stated you reset the box during the time of the game, was any other troubleshooting completed on this day or other days?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

@XfinityValerie it has been good last couple nights. Have you guys done anything to fix the issue?

Official Employee

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223 Messages

@user_9863a4

 

Glad to hear you are not having any more issues with your TV freezing up during a game. Thank you for sharing this with us. Is there anything else I can help you with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

Good afternoon.  I have been having this issue happening on several channels at different times every day.  The issue seems to be happening more frequently now though.  What can be done?  Resetting the box didn't help.

*Edited Personal Information*

(edited)

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