Tv issues

Yes, it is still occurring on new recordings. It isn’t as bad but still a problem. Technician is scheduled for 10/3 and will hopefully resolved this issue

Wonderful! Please report back to the community and let us know the results of your visit with our expert service technician. We will continue to support you here if there are further issues. 

Tech visited my home as scheduled on  10/3. He advised us that this is a known problem for recorded shows and is being worked on. The issue of loss of audio is not associated with anything in the home. The day he came the issue was almost non existent and remained that way for a day or two. Starting last night it started again on recorded shows and is becoming more frequent.
The tech was great, he answered all of our questions and checked the box outside and cable connections inside.  All Comcast associates should be like him. Any actions we take won’t fix the problem. It is all on Comcast. Was advised to contact Comcast again if problem persists.  
This is all very annoying and not way I pay for. Plus I was thinking about switching to xfinity mobile, not so much now 

Thank you for letting us know @user_bdc2c2 We are here to help. Please send us your full name and complete address in a direct message. 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.