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CNCMike
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10/29/2026 10:22 PM

TV is almost unwatchable

Ever since Delmarva Power & Glo Fiber internet both performed work in my neighborhood the Xfinity TV service has gotten so bad it's not worth a fraction of what I am paying. Every 5 minutes or so the sound mutes, the picture freezes, the screen goes black then everything returns to normal. I have to restart the cable box about 4 times per week just so I can change channels. It's getting very annoying & aggravating. 

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10 hours ago

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XfinityCliff

Official Employee

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838 Messages

10 hours ago

Hello @CNCMike, and thank you for reaching out here on our Xfinity Community forums.

We understand how frustrating it is when the TV experience is being interrupted every few minutes, especially when you’re also having to restart the cable box multiple times each week just to restore normal operation. We’d like to take a closer look at the equipment and signals reaching your home to determine what’s causing this.

Please send our team a Direct Message with your full name and complete service address, and we’ll work with you from there.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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