Tv freezing

My tv will not stop freezing up. I’m in the Detroit area. Rebooted and did all the other trouble shooting. Please help.

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XfinityPaula

Official Employee

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2.1K Messages

26 days ago

Hello user_cjqdxd! Thank you for creating the post for us here on our Xfinity Forums. I'm sorry that the TV continues to freeze and interrupt the programs you are trying to watch. Thank you for taking the steps to troubleshoot the issue and rebooting the cable box. Are you having the trouble on all channels that you are trying to watch or does it seem specific to certain networks?

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user_cjqdxd

Visitor

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2 Messages

I did a chat and it connected me to a live agent who fixed my issue. But thank you for responding!

26 days ago

0

XfinityPeterH

Official Employee

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2.8K Messages

user_cjqdxd Glad to hear your issue was resolved with one of our awesome chat members. Please let us know if anything else comes up. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

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26 days ago

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user_cjqdxd

Tv freezing

XfinityPaula

user_cjqdxd

XfinityPeterH

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