4 Messages

Monday, January 23rd, 2023 1:29 AM

TV freezing

Why?  Why does the tv freeze every day


Official Employee


602 Messages

13 days ago

Hello @user_5b405a, thanks for reaching out for help with your TV services.  This is definitely not normal, and we are sad to hear you are having this experience. Our team is here to help however we can! 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.


 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems. 



1 Message

4 days ago

Same problem here for about the last 3 weeks just after Xfinity raises their rates and a technician was just here 3 days ago and said everything was fine!

It is NOT my tv or cables or boxes inside my place!


Official Employee


1.1K Messages

Hi there, @user_2d0fb7. I totally understand freezing TV service is frustrating to go through. We are happy to help and don't want any of our customers going through that. Are you seeing any specific error messages or codes that come up when it freezes? Does it unfreeze on its own or do you have to reset the equipment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5.5K Messages

4 days ago

That is because the signal reaching the TV is too weak. You need to check all your coaxial cable connections for a loose connection or loose cable end on the cable inside your home. Comcast would be responsible for outside connections, but it may cost you $100. if they need to do something inside. 

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