Hey @user_ncf9nl , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the shows freezing and the sound issues. I would be more than happy to offer my assistance looking into this further for you.
With the intermittent issues you're receiving with the Xfinity Video services, are you experiencing issues with only Live TV or also other services such as applications, OnDemand, and streaming? Do you experience any slowness with button presses on the remote to correspond on the television?
Some great things to check for issues like this are the following:
-> Check the coax cable going to the back of your set-top box to ensure there's a tight connection. Loose connections can cause signal loss or introduce noise into the line.
-> Check the connections of the coax cable to any splitters within your home. Like at the back of your box, loose connections here can cause signal loss or introduce noise into the line.
-> Check the coax cable to ensure it is in good quality such as no hard bends, kinks, bite marks, or cuts that could interfere with signal reaching the set-top box.
Please give these items a check and let us know if anything happened to be loose, not connected properly, or if you had to fix the cable line.
XfinityJanelle
Official Employee
•
1.5K Messages
2 months ago
Hey @user_ncf9nl , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the shows freezing and the sound issues. I would be more than happy to offer my assistance looking into this further for you.
With the intermittent issues you're receiving with the Xfinity Video services, are you experiencing issues with only Live TV or also other services such as applications, OnDemand, and streaming? Do you experience any slowness with button presses on the remote to correspond on the television?
Some great things to check for issues like this are the following:
-> Check the coax cable going to the back of your set-top box to ensure there's a tight connection. Loose connections can cause signal loss or introduce noise into the line.
-> Check the connections of the coax cable to any splitters within your home. Like at the back of your box, loose connections here can cause signal loss or introduce noise into the line.
-> Check the coax cable to ensure it is in good quality such as no hard bends, kinks, bite marks, or cuts that could interfere with signal reaching the set-top box.
Please give these items a check and let us know if anything happened to be loose, not connected properly, or if you had to fix the cable line.
0
0