Greetings @mbp0222, and thanks for posting your concern to the Xfinity forums, I hope this message finds you well. As someone that watches an unhealthy amount of TV, I can understand how frustrating it is when the box stops working. Luckily you have come to the perfect place for assistance with this issue. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
XfinityJeff
Official Employee
•
440 Messages
11 hours ago
Greetings @mbp0222, and thanks for posting your concern to the Xfinity forums, I hope this message finds you well. As someone that watches an unhealthy amount of TV, I can understand how frustrating it is when the box stops working. Luckily you have come to the perfect place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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