Visitor
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1 Message
TV box drops connect regularly
The Xfinity box loses connection at least once a week and must be reconnected using the troubleshoot/chat. This did not happen until I switched over to a new account in June and has been a persistent problem since. It always asks to check connections and unplug and reconnect the box which should not be necessary. There were no issues before the new account opened and this is not acceptable service.
Request service visit to verify hardware is in proper working condition.
XfinityJorge
Official Employee
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2.6K Messages
21 days ago
To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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