turn off screen saver

@XfinityTimothyA​ the 5 hours is [Edited: "Language"] ,,my son has mobility issues  and can not click that remote button ever 4 hours and 58 mins , he has different care takers when i am not home and it is a problem when he becomes t.v less and wont respond to them. screen saver is stupid

Hi, @dicky875! I am sorry to hear that we have made you feel this way about the screensaver time. As someone who also has a relative with disabilities, I can understand the inconvenience that the time-saver has caused you. At Comcast, your experience is our number one product. What I recommend from here is providing your feedback at the following link to ensure your feedback is heard. Your feedback is very important to us so we can make the corrections necessary to prevent this kind of unfavorable viewing experience from happening in the future. This link is to our feedback  section located at the bottom of our website. It’s really cool actually. I just love how XFINITY is always striving for technological innovation. Do you have any additional questions or concerns for us today?

@XfinityTimothyA​  we don’t understand why it can’t be disabled. This has been a problem for a few years now. Why it hasn’t been fixed is the question and why it happened in the first place is another question. I’ve had XFINITY for years and this was not an issue until the last few years. Too many people have a problem with it to keep ignoring it. I consistently check to see if the issue has been resolved as it is a daily problem and I’m consistently disappointed. We are looking at other services now since this basic customer service is non existent. 

Hello @user_a72dc8, it is nice to meet you! I certainly understand your concerns, as of the moment the maximum time is 5-hours to delay for the screensaver from turning on due to inactivity. Do you know the steps to change the inactivity time for when the screensaver turns on? If not, I will be happy to walk you through the steps to do that.

@XfinityXavier​ The Problem is. WHY was the option even removed to have it disabled. Some people like to have the background noise. Some people Sleep with the tv on, Some people have disabilities where they cant do it without assistance from another person.

Its not that hard to put it back to where it was, where there was a OPTION to disable the screen saver. Its Clear that alot of people do NOT want the tv going to screen saver mode. So just put the option back to disable it.

Thank you for your feedback, @Kevin_Row. We listen to our family members and always appreciate comments on how we can make something better. We are ensuring the comments on the Screensaver make it to our X1 team. 

@XfinityRay​

They will not fix it. Their CEO said so. He does not care. It is their weather channel and used for advertisement. They changed max hours from 5 to 4 hours and left settings saying 5 hours. I'm considering going to Verizon even if price is the same. I pay about $300 @ month. I have 6 receivers because of disable person. I spoke with Verizon and they also have the screen saver but you are able to not use it

I truly apologize for the frustration this has caused. The maximum amount of time you can set before the screensaver comes on is 5 hours. This link provides instructions on how to change that timeframe: https://comca.st/3KlWsCE. I know that it doesn't remove the screensaver but it does push it back quite a bit. I hope you find this helpful.

Hey @user_23cfc2, thank you for reaching out to us on our forums. Currently there isn't an option to disable it completely but we do appreciate your feedback. Our site here, is another great option for product feedback. Xfinity uses these feedbacks constantly to try and have the best options we can for our customers.