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dicky875
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4 Messages

Wednesday, January 12th, 2022 6:32 PM

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turn off screen saver

please disable the screen saver , disabled son needs his tv and it keeps going to screen saver . very annoying to say the least . This is wrong  .

His care takers during the day do not realize or know how to fix it and turn his TV off 

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Updated 

4 years ago

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CCTimothyA

Problem Solver

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785 Messages

4 years ago

Hello @dicky875 Thank you for reaching out to us about the screen saver. At this time the screen saver can not be disabled however, you can change the settings to 5 hours. To make the changes you would press the Xfinity key then Setting Icon>Device Settings>Screen Saver>Screen Saver Start After. From here you can choose 5, 15, 30 minutes or 5 hours. 

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Jonesinct

Visitor

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1 Message

4 years ago

I agree. I used Google automations to improve my quality of life because of my disabilities and unfortunately I can turn the TV on but not view content because of the screensaver. Is very frustrating here this cannot be disabled

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user_4b5b21

Visitor

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1 Message

4 years ago

I pay over $300.00 a month and if I want the TV on all day that is my business and it should be available. [Edited: "Language"]

(edited)

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user_a72dc8

Visitor

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1 Message

4 years ago

I agree, customers need to have the option of turning off the screen saver!  My elderly parent leaves the TV on 24/7.  When it comes on she does not know how to get the tv program back on, resulting in late night trips to her home just to push a button to get the stupid thing off the TV!!

6

CCXavier

Retired Employee

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695 Messages

Hello @user_a72dc8, it is nice to meet you! I certainly understand your concerns, as of the moment the maximum time is 5-hours to delay for the screensaver from turning on due to inactivity. Do you know the steps to change the inactivity time for when the screensaver turns on? If not, I will be happy to walk you through the steps to do that.

I no longer work for Comcast.

4 years ago

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Kevin_Row

Visitor

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6 Messages

@XfinityXavier​ The Problem is. WHY was the option even removed to have it disabled. Some people like to have the background noise. Some people Sleep with the tv on, Some people have disabilities where they cant do it without assistance from another person.

Its not that hard to put it back to where it was, where there was a OPTION to disable the screen saver. Its Clear that alot of people do NOT want the tv going to screen saver mode. So just put the option back to disable it.

4 years ago

XfinityRay

Official Employee

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3.9K Messages

Thank you for your feedback, @Kevin_Row. We listen to our family members and always appreciate comments on how we can make something better. We are ensuring the comments on the Screensaver make it to our X1 team. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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almadb7

Regular Visitor

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6 Messages

@XfinityRay​

They will not fix it. Their CEO said so. He does not care. It is their weather channel and used for advertisement. They changed max hours from 5 to 4 hours and left settings saying 5 hours. I'm considering going to Verizon even if price is the same. I pay about $300 @ month. I have 6 receivers because of disable person. I spoke with Verizon and they also have the screen saver but you are able to not use it

4 years ago

XfinityBillie

Official Employee

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4.1K Messages

I truly apologize for the frustration this has caused. The maximum amount of time you can set before the screensaver comes on is 5 hours. This link provides instructions on how to change that timeframe: https://comca.st/3KlWsCE. I know that it doesn't remove the screensaver but it does push it back quite a bit. I hope you find this helpful.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_23cfc2

Visitor

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1 Message

4 years ago

I have a husband with dementia who watches westerns all day and cannot operate a remote or TV.  If I'm out then he has to sit and stare at TV because no sound or picture is on.  I would like to know how to fix this problem also.

1

CCNicolas

Retired Employee

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1.1K Messages

Hey @user_23cfc2, thank you for reaching out to us on our forums. Currently there isn't an option to disable it completely but we do appreciate your feedback. Our site here, is another great option for product feedback. Xfinity uses these feedbacks constantly to try and have the best options we can for our customers.

4 years ago

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