dicky875's profile

New Poster

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4 Messages

Wed, Jan 12, 2022 6:32 PM

turn off screen saver

please disable the screen saver , disabled son needs his tv and it keeps going to screen saver . very annoying to say the least . This is wrong  .

His care takers during the day do not realize or know how to fix it and turn his TV off 

Official Employee

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230 Messages

4 m ago

Hello @dicky875 Thank you for reaching out to us about the screen saver. At this time the screen saver can not be disabled however, you can change the settings to 5 hours. To make the changes you would press the Xfinity key then Setting Icon>Device Settings>Screen Saver>Screen Saver Start After. From here you can choose 5, 15, 30 minutes or 5 hours. 

New Poster

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4 Messages

@XfinityTimothyA​ the 5 hours is [Edited: "Language"] ,,my son has mobility issues  and can not click that remote button ever 4 hours and 58 mins , he has different care takers when i am not home and it is a problem when he becomes t.v less and wont respond to them. screen saver is stupid

(edited)

Official Employee

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611 Messages

Hi, @dicky875! I am sorry to hear that we have made you feel this way about the screensaver time. As someone who also has a relative with disabilities, I can understand the inconvenience that the time-saver has caused you. At Comcast, your experience is our number one product. What I recommend from here is providing your feedback at the following link to ensure your feedback is heard. Your feedback is very important to us so we can make the corrections necessary to prevent this kind of unfavorable viewing experience from happening in the future. This link is to our feedback  section located at the bottom of our website. It’s really cool actually. I just love how XFINITY is always striving for technological innovation. Do you have any additional questions or concerns for us today?

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New Poster

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3 Messages

@XfinityTimothyA​  we don’t understand why it can’t be disabled. This has been a problem for a few years now. Why it hasn’t been fixed is the question and why it happened in the first place is another question. I’ve had XFINITY for years and this was not an issue until the last few years. Too many people have a problem with it to keep ignoring it. I consistently check to see if the issue has been resolved as it is a daily problem and I’m consistently disappointed. We are looking at other services now since this basic customer service is non existent. 

Visitor

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1 Message

4 m ago

I agree. I used Google automations to improve my quality of life because of my disabilities and unfortunately I can turn the TV on but not view content because of the screensaver. Is very frustrating here this cannot be disabled

Visitor

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1 Message

4 m ago

I pay over $300.00 a month and if I want the TV on all day that is my business and it should be available. [Edited: "Language"]

(edited)

Visitor

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1 Message

3 m ago

I agree, customers need to have the option of turning off the screen saver!  My elderly parent leaves the TV on 24/7.  When it comes on she does not know how to get the tv program back on, resulting in late night trips to her home just to push a button to get the stupid thing off the TV!!

Official Employee

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219 Messages

Hello @user_a72dc8, it is nice to meet you! I certainly understand your concerns, as of the moment the maximum time is 5-hours to delay for the screensaver from turning on due to inactivity. Do you know the steps to change the inactivity time for when the screensaver turns on? If not, I will be happy to walk you through the steps to do that.

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Visitor

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6 Messages

@XfinityXavier​ The Problem is. WHY was the option even removed to have it disabled. Some people like to have the background noise. Some people Sleep with the tv on, Some people have disabilities where they cant do it without assistance from another person.

Its not that hard to put it back to where it was, where there was a OPTION to disable the screen saver. Its Clear that alot of people do NOT want the tv going to screen saver mode. So just put the option back to disable it.

XfinityRay

Official Employee

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657 Messages

Thank you for your feedback, @Kevin_Row. We listen to our family members and always appreciate comments on how we can make something better. We are ensuring the comments on the Screensaver make it to our X1 team. 

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Regular Visitor

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6 Messages

@XfinityRay

They will not fix it. Their CEO said so. He does not care. It is their weather channel and used for advertisement. They changed max hours from 5 to 4 hours and left settings saying 5 hours. I'm considering going to Verizon even if price is the same. I pay about $300 @ month. I have 6 receivers because of disable person. I spoke with Verizon and they also have the screen saver but you are able to not use it

Official Employee

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1K Messages

I truly apologize for the frustration this has caused. The maximum amount of time you can set before the screensaver comes on is 5 hours. This link provides instructions on how to change that timeframe: https://comca.st/3KlWsCE. I know that it doesn't remove the screensaver but it does push it back quite a bit. I hope you find this helpful.

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Visitor

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1 Message

2 m ago

I have a husband with dementia who watches westerns all day and cannot operate a remote or TV.  If I'm out then he has to sit and stare at TV because no sound or picture is on.  I would like to know how to fix this problem also.

Official Employee

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336 Messages

Hey @user_23cfc2, thank you for reaching out to us on our forums. Currently there isn't an option to disable it completely but we do appreciate your feedback. Our site here, is another great option for product feedback. Xfinity uses these feedbacks constantly to try and have the best options we can for our customers.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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