New Poster
•
2 Messages
Turn off nap mode
I am writing to formally lodge a complaint regarding the mandatory 4-hour automatic inactivity mode (Nap Mode) on my Xfinity service. This forced feature disrupts my household, as the box automatically shuts down despite my settings. This is a massive inconvenience for continuous viewing, background use, and household accessibility. Xfinity needs to update its software to allow paying customers to completely disable this automatic shutdown feature. Please log this feedback and escalate it to your product management team.
Official Solution
XfinityJustinM
Official Employee
•
810 Messages
4 hours ago
Hello @Jyoav,
Thanks for taking the time to share your feedback here with us, we love to make sure this kind of feedback makes it over to our product folks. A few other customers have mentioned this on some other platforms, and we did bring it to the teams' attention a few years back. At the time the request was considered, but not implemented. We'll bubble this back up again, as our technology has come much further along in the past four years. 👍
0
0