Visitor
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1 Message
Trying to increase DVR capacity APPS04275. How do you talk to a person?
I have tried multiple times to increase my DVR storage and I continue to get the same error message - APPS04275. I have attempted to speak to a person because the online technical support just takes me in a loop. Can someone help me get to reach a representative that can take care of this please????
XfinityDemitrius
Official Employee
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2.3K Messages
6 hours ago
Hey @user_edc592, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the DVR capacity increase. What video service do you currently subscribe to on the Xfinity account? Is it our NOW TV, Xfinity Video, or something else? The error being received indicates that there may be a past due balance on the account? Is there a balance that needs to be paid in order to create a zero balance on the Xfinity account?
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