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1 Message
Troubleshooting Issues with the Cable Box
I'm trying to troubleshoot and reset my cable box. After logging into my account, I tried to go through the remote reset. However, I keep running into the message "we couldn't reach your box." All the cables are tightly plugged in, the television is set to the correct input, and I have unplugged the system and waited more than 30 seconds several times. I keep running into the same issue; my box can't be connected to the service. The HDMI cords I have still work and the television itself is fine. There's a connection issue, but I'm having trouble figuring out what it is. Any help?
Accepted Solution
CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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jofhw69
New Poster
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3 Messages
4 years ago
The box works and has always worked, just sometimes it takes a while to turn on. I'd like to try a reset but can't.
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lauren1018
Contributor
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55 Messages
4 years ago
I'm having the same issue. Box worked fine until last night. I have tried to do a reset and it says it can't connect to the box.
Model PX032ANI
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lauren1018
Contributor
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55 Messages
4 years ago
Did you ever get the box to work?
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CCChe
Official Employee
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6.9K Messages
4 years ago
Hello @jofhw69, and others who were having issues with your cable box. I wanted to reach out to see if you were able to get this resolved yet? If not, I would be happy to troubleshoot and see if we can get this resolved or if I'll need to ship out a replacement.
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sbclw
Regular Visitor
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3 Messages
4 years ago
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FrustratedInMS
New Poster
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1 Message
4 years ago
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XfinityJosephA
Official Employee
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1.5K Messages
4 years ago
Hi, @FrustratedInMS, I hope outside of this service issue your day has been a good one. Are you able to let us know the make and model (s) of the two cable boxes that are giving you this problem? When you experience the issue do you see an error message on your TV screen or an error code? Thanks in advance for your time and for giving us more details. The more we know the better we can serve you.
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user_ebd952
Visitor
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1 Message
3 years ago
Hello, I went to turn on the tv. However the Xfinity remote has a red light on the Allpower button. It won't go off. I followed the troubleshooting directions, all the cables are connected correctly. I too received a message saying "we couldn't reach your box."
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