It takes up to 20 seconds for the tv box to respond to commands
With older legacy cable boxes, when the box received a signal from a remote it acted on that signal directly. I believe digital adapters still work that way. But X1 boxes are different. When using a remote to control an X1 cable box:
The remote sends a signal to the box
The box uses an internal modem to send that signal to a server at Comcast and ask for instructions
The server at Comcast decides how the box should respond and sends back commands and data
The box receives the commands and data and does as instructed
This design means that X1 is very flexible, but more delicate. The chain has many more links and if any them are weak or broken, the response to signals from the remote is sluggish, or fails completely. When that happens, if changing the batteries and rebooting the cable box does not correct the problem, you may need to check the coax (or fiber) line and connections.
If the remote still doesn't work properly, you'll probably need to ask Comcast/Xfinity to send out a premise tech to troubleshoot the problem. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast/Xfinity originally supplied them) you'll probably have to pay for the visit (approx. $100) unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Hey @Jeffgil, thank you for visiting our official Xfinity Forums community support page. Just wanted to check in with you and see if you were able to follow the steps provided by our Expert @BruceW. With remote delays, that most likely indicates a signal quality/communication issue. Have you checked that all coax connections are screwed in tightly as well as in good condition such as no hard bends, kinks, bite marks, or cuts that could interfere with the communication of the devices? We hope to hear from you soon.
BruceW
Gold Problem Solver
•
26.7K Messages
2 months ago
With older legacy cable boxes, when the box received a signal from a remote it acted on that signal directly. I believe digital adapters still work that way. But X1 boxes are different. When using a remote to control an X1 cable box:
This design means that X1 is very flexible, but more delicate. The chain has many more links and if any them are weak or broken, the response to signals from the remote is sluggish, or fails completely. When that happens, if changing the batteries and rebooting the cable box does not correct the problem, you may need to check the coax (or fiber) line and connections.
If the remote still doesn't work properly, you'll probably need to ask Comcast/Xfinity to send out a premise tech to troubleshoot the problem. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast/Xfinity originally supplied them) you'll probably have to pay for the visit (approx. $100) unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityDemitrius
Official Employee
•
2.1K Messages
2 months ago
Hey @Jeffgil, thank you for visiting our official Xfinity Forums community support page. Just wanted to check in with you and see if you were able to follow the steps provided by our Expert @BruceW. With remote delays, that most likely indicates a signal quality/communication issue. Have you checked that all coax connections are screwed in tightly as well as in good condition such as no hard bends, kinks, bite marks, or cuts that could interfere with the communication of the devices? We hope to hear from you soon.
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