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user_5fghep
1st Topic

Visitor

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1 Message

Sunday, September 21st, 2025

Trouble setting up new box

When I try to set up my new box, I either get a screen with three blinking dots or an error screen that says it looks like you come from an unknown source. I’ve unplugged everything and plugged it all back together several times only to get the same screens

Question

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Updated 

10 days ago

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XfinityPeterH

Official Employee

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2.3K Messages

10 days ago

 

user_5fghep I would be reaching out too! Let's get your account pulled up and activate your new box. Please send us your full name and complete address via our DM.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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