user_dcb171's profile

Visitor

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8 Messages

Friday, December 20th, 2024 2:12 AM

Timing off on recordings by 42 seconds

For over a year now the time on our recordings is 42 seconds off - recordings start early and end early, with the issues at each commercial break.  Has anyone developed a fix for this yet?

Official Employee

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2.1K Messages

5 months ago

 

user_dcb171 Hi there! Thanks for reaching out on our Forums about our DVR recrdings being cut short and we are here to correct this. We would like to start by having you check the recording options you have currently set up to make sure you set the correct start and stop recording time. Please take a look here https://www.xfinity.com/support/articles/x1-xfinity-tv-app-modify-a-scheduled-recording for a walk through on how to change those recording options. If you are having some trouble after that, please let us know. 

 

Visitor

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8 Messages

Thanks, but I’ve worked around that issue, by starting every recording a minute earlier, and stopping it a minute late, but that doesn’t fix the root problem.  During playback of the recording, the marks showing when commercials start and stop are also off, so we still have to forward manually the return of each show after each break.  

Official Employee

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2K Messages

 

user_dcb171 Please try pressing the "Exit" button three times, then entering "0030" on your remote; restarting your Xfinity box; or checking your settings to ensure Smart Resume is enabled properly.

 

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Visitor

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8 Messages

Thanks again, but none of these procedures resulted in a change.

Official Employee

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2.1K Messages

 

user_dcb171 Thank you so much for being so responsive and we are here to try some further troubleshooting to help. Can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

11 days ago

I have pretty much the same problem and I'm getting tired of going into "modify Recording Options" every time I record something to add 3 minutes to the end-time. I would like to know how to permanently change the set top box to automatically add 3 minutes to each recording. Either that or have Xfinity make sure their system/network time is in sync with the programming and start when the program starts and end when it ends. (Yes the programs do start early besides ending early.

Contributor

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241 Messages

6 days ago

because the timing is optimized for cloud recordings and are therefor off on regular recording in the DVR

Comcast wants it this way, eventually all recordings and channels will be cloud based

Contributor

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111 Messages

2 days ago

That's been going on for about 3 years now.  Comcast's internal clock got out of kilter and they do not seem to know how to fix it.

Contributor

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241 Messages

they do not wish to fix it.. it aligns perfectly with cloud recording

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