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sphynx55
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Friday, September 15th, 2023 1:37 AM

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Thursday night football on Amazon Prime

While using the Prime Video App through Xfinity, the pause/rewind/fast forward are disabled. This has been going on for 2 years and it's still not fixed. I am so frustrated paying 2 subscriptions (Xfinity Amazon Prime) and the NFL Thursday Night football game doesn't function properly. Why does it work on computers and other app but via Comcast box and Prime Video it doesn't. Please fix it!!

Question

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Updated 

1 year ago

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sphynx55

2 Messages

1 year ago

I went to my other Xfinity box pause/rewind/fast forward was working. Don't understand what's going on.

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XfinityNicolas

Official Employee

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1.1K Messages

Hey @sphynx55, thank you for reaching out to Xfinity Support on our forums. We definitely want to make sure you can watch the game and be able to use the functions if you need to. Are the two boxes the same type or is the one it isn't working on an older one?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

user_058e4e

1 Message

@XfinityNicolas​ I'm having the same problem and I have an older cable box. Could that be the problem? How do I find out?

1 year ago

0

user_94b3d7

1 Message

I have the same Problem.  Pause/rewind works on my WiFi box upstairs, but I can only watch live on my main DVR box which is older.

1 year ago

0

XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @user_058e4e! For troubleshooting purposes, are you able to pause and rewind other live programs on Amazon Prime on this box or is the box unable to pause and rewind any live programing on Amazon Prime?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_0a2d1d

Visitor

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1 Message

1 year ago

Same problem here. Luckily, my television has a Prime Video app, so I can bypass this crappy Xfinity box.  I'll take a credit on my account until you get this fixed.

1

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XfinityBrianH

Official Employee

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948 Messages

Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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