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GreyhoundMom
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Thursday, December 8th, 2022 12:24 AM

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This Requires a Subscription message

All of the channels I subscribe to show a This Requires a Subscription message. Why?

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2 years ago

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inthe510

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23 Messages

2 years ago

I've been trying to find out myself. I contacted Chat this morning and I never received a call back from tech support. I woke up this morning to find no channels except for two QVC shopping channels show up on my two TVs using the Stream App. I then got on my computer and tried to stream live TV channels there. All the channels happened to show up there, but I got a subscription required message every time I clicked on the channels.

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user_0fb91b

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1 Message

2 years ago

same happening to me.  What’s going on? 

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CCStephanieT

Contributor

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342 Messages

@user_0fb91b​  Thank you for reaching out through our forum. If you are still having the same issue, Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

2 years ago

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GreyhoundMom

New Poster

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5 Messages

2 years ago

Same problem. I can stream through my computer, but cannot watch on TV. Have tried the Xfinity assistant chat bot - totally useless. Tried DM'ing and no answer. Very frustrated why I'm paying for a service I can't use.

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CCTimothyA

Problem Solver

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785 Messages

@GreyhoundMom Thank you for reaching out and bringing this to our attention. Are you still getting the errors? 

 

I no longer work for Comcast.

2 years ago

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inthe510

Contributor

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23 Messages

2 years ago

Any Reddit users here that are still having problems, I suggest you go to the Comcast_Xfinity subreddit and reach out to the moderators. They were able to get my channels back by re-synching the channels in my package.

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Nboward

Visitor

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1 Message

2 years ago

I'm also a new customer to comcast but immediately running into problems, almost all the channels say that I need a subscription.

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CCJennifer

Problem Solver

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743 Messages

Hello @Nboward! We hate to hear you're getting those errors. We're happy to help! Could you please send us a direct message with your first and last name and your full address?


• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

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