The Cable TV programs are not stable (constantly flirter) after network upgraded to 10G

@XfinityThomasC​ Hi, The problem happens mostly when watching programming through the TV box. There was no problem with the picture quality before Xfinity upgraded to 10G. I have reset everything multiple times. I check the wiring and no loose connections. In fact I disconnected and reconnected all connection to confirm each connection was verified. I have NOT changed the splitters as this was supplied by Xfinity. The problem also happens on TV programs on smaller box in bedroom. I have had service with Xfinity for many years and my equipment may be old. You should have been able to check this when 10G was first deployed. I do not see the same issue when streaming TV on my computer, although sometimes the TV show will freeze while trying to stream and I must restart the connection to the streaming service. It seems to be worse when watching a popular show, maybe many people near watching same channel. Xfinity has reported issues many time optimizing upgrades after system was upgrade but this was NEVER fixed. 

Please fix ASAP. 

Thanks

Tim

Hello there, and thanks for the response @tman469. We greatly appreciate all the great detail you provided us with over the issue that has been occurring with the TV service. It sounds like you have explored all the troubleshooting options at your disposal, and we are happy to step in to help. Please send us a private message with your full name and service address to get started. Here's the detailed steps to direct message us:

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Xfinity contacted me and tried remote troubleshooting that did not help. They will contact me to have someone come to house to continue troubleshooting. 

I will close this ticket with the promise someone will contact me and fix this. 

Our Digital Care Team is here to help, @tman469! We received your direct chat message, and we can continue to work together toward a resolution. 

I noted above all the pre-checks that I did and the problem was not resolved. I ended up scheduling an appointment for xfinity to look at the issue. The issue seemed to be fixed an hour before the scheduled appointment. The must have fixed something outside my house just before my appointment. I will close and open new ticket if problem returns. 

Thanks