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Terrible Lag between remote and cable box!
For the past month or so, once in awhile I'll have some lag with my cable box but unplugging has seemed to reset it.
Now, nothing is working. Not unplugging, not restarting via the cable box, not System Restore, not "advanced signals" sent from an Xfinity rep.
Whenever I press ANY BUTTON other than the volume controls, there's a lag between 10-60 seconds. When I press Menu, it's just a black screen until the white lines begin appearing, and after a few the show titles show. If I use the arrow keys to go to a different time/channel, there's a lag to show me the episode summary.
My DVR will not work, after it tries for over a minute I get "There was a problem with the playback, but we found a free one!" and then it tries to connect to OnDemand before that times out, too.
The Voice Control works quickly but then I get the lag when it takes me to whatever I asked it to. (Not sure if it's connected, but Disney+ has been HORRIBLE today, both quality and buffering.)
I'm so frustrated with this and I refuse to believe ALL the other people I've seen complain about this same issue all just have faulty cable boxes. This has to be a signal issue somehow. (But I find it so odd that, THANKFULLY, my TV quality remains perfect as does my internet connection.)
BruceW
Gold Problem Solver
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26.2K Messages
2 years ago
With older legacy cable boxes, when the box received a signal from a remote it acted on that signal directly. I believe digital adapters also work that way. But X1 boxes are different. When using a remote to control an X1 cable box:
This design means that X1 is very flexible, but more delicate. If any of the links in this more complicated chain are weak or broken, the response to signals from the remote is sluggish, or fails completely. When that happens you can try changing the batteries in the remote, rebooting the cable box, and checking the coax (or fiber) line and connections.
If the remote still doesn't work, you'll probably need to ask Comcast to send out a premise tech to troubleshoot the problem. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit ($70-$100) unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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CCEthan
Official Employee
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1.4K Messages
2 years ago
@user_1fcfaf. I appreciate the details and can understand the frustration. All issues like this can be resolved and we have the ability to make that happen. I show you have a bad signal and if everything inside looks good with the coaxial cable we most likely need a technician visit. Please send us a direct message with your name and address and we can work on it.
Make sure you are signed in to forums
1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon
2. Hit the compose button to the right of "conversations"
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
Thanks @BruceW
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