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Technical help in residential apartment.
TV picture from cable often unwatchable due to pixelation. Similar problems experienced by many others in this residential facility. One resident has had problem solved by in home Xfinity help. Problem seems to be in in-wall cable interference from other devices. I have had on line troubleshooting and told picture would be improved with new gigabit2x contract, which I have signed. Problem just as bad now.
EG
Expert
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109.7K Messages
8 days ago
The concern is not "Community Center / Guidelines" related............ Topic moved here to the proper help section for assistance.
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XfinityDemitrius
Official Employee
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1.7K Messages
8 days ago
Hey @user_idp8bz, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service and the picture quality issues that you are seeing. I would be more than happy to offer my assistance looking into this further for you.
With the intermittent issues you're receiving with the Xfinity Video services, are you experiencing issues with only Live TV or also other services such as applications, OnDemand, and streaming? Do you experience any slowness with button presses on the remote to correspond on the television?
Some great things to check for issues like this are the following:
-> Check the coax cable going to the back of your set-top box to ensure there's a tight connection. Loose connections can cause signal loss or introduce noise into the line.
-> Check the connections of the coax cable to any splitters within your home. Like at the back of your box, loose connections here can cause signal loss or introduce noise into the line.
-> Check the coax cable to ensure it is in good quality such as no hard bends, kinks, bite marks, or cuts that could interfere with signal reaching the set-top box.
Please give these items a check and let us know if anything happened to be loose, not connected properly, or if you had to fix the cable line.
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