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user_ynp4h2
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3 Messages

Monday, June 22nd, 2026 8:13 PM

support no TV service

We have internet service but no TV service.  Getting an Error Code - TVAPP-00287 and video cannot play error as well.  In Michigan, please advise.

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user_byvugz

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1 Message

3 days ago

same here, followed all earlier fixe methods and nothing worked.. Xfinity???

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wongho

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1 Message

3 days ago

Same here in Southern Indiana.  Xfinity explain now.  Even your app doesn't work, but my internet connection is fine??????

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XfinityMarcus

Official Employee

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2.2K Messages

wongho thank you for using the Community Forum page to reach out, are you still coming across service related concerns?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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20 hours ago

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XfinityEmilyB

Official Employee

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2.9K Messages

3 days ago

 

user_ynp4h2 Thank you for letting us know about the error message you're seeing when you try to watch TV. I'm getting reports that the issue has been resolved. Are you able to check again and let me know if you can watch TV? Do you see an error when you try to watch TV through the Xfinity Stream app https://www.xfinity.com/get-stream? 

 

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user_qbqqpx

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1 Message

3 days ago

My television is out and and your [Edited: "Profanity"] customer (dis) service wont answer the phone. This is unacceptable.

(edited)

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XfinityVictor

Official Employee

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2.3K Messages

 

user_qbqqpx Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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19 hours ago

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