Thanks for letting us know — if your new main DVR box is stuck on “Scanning for Devices,” it usually means it’s having trouble completing the setup with the rest of your equipment.
First, try unplugging the power cord from the box for about 30 seconds, then plug it back in and let it restart. Make sure all coax cables are firmly connected on both ends, and if you have other TV boxes, keep them powered on during setup so they can link up.
If it’s still stuck after that, let usknow and we will be happy to assist you further.
XfinityAirelle
Official Employee
•
2.8K Messages
20 days ago
Thanks for letting us know — if your new main DVR box is stuck on “Scanning for Devices,” it usually means it’s having trouble completing the setup with the rest of your equipment.
First, try unplugging the power cord from the box for about 30 seconds, then plug it back in and let it restart. Make sure all coax cables are firmly connected on both ends, and if you have other TV boxes, keep them powered on during setup so they can link up.
If it’s still stuck after that, let usknow and we will be happy to assist you further.
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