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Sunday, September 15th, 2024 10:38 AM

Stuck on endless loop of welcome screens

While watching my tv screen went black and then started an endless loop of the 2 welcome screens. It's been like this for almost 3 and 1/2 hours

Visitor

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2 Messages

19 days ago

I have the same problem!

New Poster

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6 Messages

@courtneyave​ what’s your location 

Visitor

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2 Messages

Pleasanton, CA. It is fixed now

Official Employee

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1.8K Messages

17 days ago

Thank you so much for taking the time to reach out to Xfinity Support @user_ybq5ot!  We are so glad to hear from you and want to help in any way that we can to get things ironed out.  Please feel free to shoot us a private message with your details so that we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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