Streaming modem/remote

I'm having a problem connecting my TV I believe the streaming model is connected properly but the remote will not come on and I have changed the battery. I would like some assistance with this issue.

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XfinityWilliam

Official Employee

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1.1K Messages

8 days ago

user_c95tit Hey there. Is the remote part of your TV or an Xfinity remote?

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U

Yes the remote is a remote that came with the streaming modem. It had batteries and I also tried changing them to my batteries. I think it is more of a remote problem then a modem problem but I am not sure.

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8 days ago

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XfinityWilliam

Official Employee

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1.1K Messages

user_c95tit Thanks for this information. Can you tell us what the streaming box is? Also, does the remote light up any?

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8 days ago

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user_c95tit

3 Messages

It's a Xumo model #GPKAOD3 and it does light up.

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8 days ago

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XfinityArmand

Official Employee

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2.1K Messages

Thank you for that info @user_c95tit. Are you able to restart the device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 days ago

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user_c95tit

Streaming modem/remote

XfinityWilliam

user_c95tit

XfinityWilliam

user_c95tit

XfinityArmand

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