Visitor
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2 Messages
Streaming app change
New change has made it harder to find shows. Example, I couldn’t find 911 Nashville that I recorded and the reason why I couldn’t find it was because it was listed as Ding Dong Ditch, the name of the episode. That was on regular TV but it’s the same on the app. Just go back to the old format and if it’s not broken, don’t try to fix it
XfinityJanelle
Official Employee
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2.6K Messages
59 minutes ago
@Ceul1951 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app. Our team is aware of the issues and is actively working on a solution. We will be happy to troubleshoot with you to tie the issue to the account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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