Storage location for recorded programs

@XfinityEva​ Doesn't answer my question. Since I am having significant tiling issues with my service, sometimes the DVR recordings are affected, and sometimes not. If the recordings are stored in the cloud, that would mean that when they are being delivered back to me the same interference issues that I see on all channels of my service. 

Sound like what you're saying is that none of the recordings are stored on the XG1 DVRs.  Good to know.

Regarding the tiling issues, all boxes have been power cycled, reset, and all the standard stuff.  Did have a Xfinity tech visit on 1/16 with no resolve.  He said they would remotely monitor, but I have heard nothing since.  Problem is spotty during daytime hours, almost guaranteed to start after 5PM and continue all night.  Makes standard cable unwatchable, so we go to 3rd party streaming service (our backup plan).  The tiling affects all TVs in the household (2, both have XG1v4 DVRs).

There are 2 junction boxes at the curb, our neighbors which has a lid cracked open, exposed to the element.  I also just uncovered another one on on our curb that was buried in mud. 

We had a tech visit 2-3 years ago for the same issue, and I believe that he did some rewiring of the neighbors box. That eliminated the issue up until a few months ago.

Any help you can provide is appreciated, as if we can't resolve I'm forced to look at a pure streaming solution.

@XfinityEva​ 

Hi, I have a similar question, we had an issue a couple weeks ago to try to resolve the fact that TCM was suddenly dropped from our channel lineup, after hours on the phone & 2 visits from techs we were told that basically TCM was suddenly moved to another tier of a channel pkg that we do not have.  In the course of trying to resolve that issue the 2nd tech replaced our DVR with a newer one: not only did that not work, we lost most of the recordings we had stored,  we still didn't have TCM back, we lost our Netflix streaming that was included  with our plan, & now with the new box only with about 14 items stored we are already at almost 80% capacity! We probably had close to 100 items on our old box  & was only like 35% full! We are Diamond status members & that is how we get treated! Not happy! How do we access more storage space without being charged more since we had it before?