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Monday, January 13th, 2025 11:16 PM

Stop censoring closed captioning

If I'm watching a rated R movie on Xfinity, I'm inherently saying I am of a valid age to watch this restricted content.  However, I noticed that the closed captioning censors these and other movies that either use explicit language or references that a religious person would consider "blasphemous".  I am an over-18 year old atheist adult.  If I want to read profanity or see insults or mockery to religion, then Xfinity/Comcast should allow the captioning to match the content of the movie that is being displayed on their airways.  OR, are they saying that disabled adults need special protection from "dirty words" or "anti-religious" messaging?  This is an ADA violation... hearing disabled adults should not be coddled by Xfinity/Comcast.

If the actor says it, the closed captioning should reflect it in its entirety.  I can hear, and it is annoying to notice that the dialogue and the captioning are not the same, and it is practically always around profanity or "blasphemous" language which are just plain words to those who don't believe in those faiths.

Official Employee

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2.8K Messages

2 months ago

Hey there, user_bfkco3, thanks for reaching out through Xfinity Forums, and we truly appreciate your feedback regarding the closed captions. I would be happy to submit your feedback as we are always looking to ensure we are providing the best customer experience. Are you having this issue with specific programs or have you noticed it will all R rated programming?

 

2 Messages

I've noticed this with many movies on various channels over the years.  This is pretty consistent.  Most recently, it was with one of the movie stations (Cinemax, HBO or Showtime).  I have family friends who are non-hearing and in their 80s and they made clear they didn't want to be treated differently when we were out in public.  I would think they would think the same way about programming they are viewing.  I don't know why Closed Captioning is censored for language if the audio is not.

Official Employee

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1.2K Messages

 

user_bfkco3 Are you still noticing issues with CC being censored?

 

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