Spanish Lang on only a few channels

Toady turned on tv and a few channels are in Spanish. The commercials are in English but when commercials are over main tv programming reverts to spanish.

Tried unpluging as directed, English is set as Language...Still football program(Fox Netwk) is in Spanish and same channel commercials are in English.

Responses

Andyr1

Gold Problem Solver

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7.9K Messages

3 years ago

If it is an X1 box, hit the down arrow while watching video to display the time bar. If you look to the left below the bar, there are symbols for various audio options. If you see a blue check on any of them, you can cursor over to them and hit OK to toggle it off.

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CCEthan

Official Employee

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1.4K Messages

3 years ago

Hi, @suzyec. I wanted to check and see if your issue has been resolved.

4

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suzyec

Contributor

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38 Messages

@XfinityEthan

No...All settings display English as default and are bulleted as such

3 years ago

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XfinityBillie

Official Employee

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2.8K Messages

You may have the SAP setting enabled if it is just the game and not the commercials that are in Spanish. Please try the following steps:

Press the Xfinity button on your remote and go to Settings (the gear icon) and press OK

You can get to Audio Language (SAP) Reset from Device Settings > Audio, Language, or Accessibility Settings. Highlight one of them and press OK on your remote.

Go down to Audio Language (SAP) Reset.

Press OK on your remote to clear your last chosen audio language and go back to the default language setting.

The blue checkmark on the SAP button will disappear. The default language will stay until you choose a new audio language in the Audio Options panel.

You can also find these directions by clicking this link: https://comca.st/3pmaP15. Please let me know if this helps to resolve the audio isues.

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3 years ago

suzyec

Contributor

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38 Messages

Ok Tried but not getting the screen you suggest. I did however get the English to work by deleting English and using French then re-selecting English...

Works ok now.

Thanks

3 years ago

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XfinityJaxie

Official Employee

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292 Messages

You're welcome! We are glad to hear that this was resolved, we will be closing this thread now. If you think of anything else, please do not hesitate to reach out to us! We have outstanding specialists available 24/7/365 to provide assistance with anything and everything that you may need! I hope you have a wonderful rest of your day! Please stay safe and healthy from our family to yours!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

X1

suzyec

Spanish Lang on only a few channels

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