Visitor
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4 Messages
Spanish channel keeps recording baseball games that I want to watch on channel 639.
This has happened several times. I record the Texas Rangers and the Astros. Channel 637 and 639 respectively. Lately I will turn on the game and watch from the recording and the game will be recorded on a Spanish channel I have never set to record and won’t record the English channels at all. I DO NOT SOEAK SPANISH! It’s not SAP related. Really tired of it and about to switch cable companies. Figure ut out!
XfinityDemitrius
Official Employee
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1.8K Messages
2 years ago
Hey @user_13f375,
Thank you for visiting our Xfinity Community Forums support page. I apologize for the issues you seem to be encountering. Depending on your recording options, it may be picking up the incorrect channel during the recording features.
We highly recommend using the guide and selecting the individual game within the guide for recording. You should be able to easily do this by using the Xfinity Remote and locating the program within the guide, using the Xfinity Stream application and selecting the desired program for recording, or using the Xfinity Remote application to view future events/movies/shows and schedule for recording.
Would you be able to give these alternative methods a try and let us know if you run in to further issues? We hope to hear from you soon.
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