2 Messages
Sound Cutting Out
Same issue as everyone is saying. I hate the comments about HDMI cables, TV ports etc. it’s not a me problem, it’s a Comcast problem. In addition, they tell you to change out a box. Guess what, they are used boxes, so not a fix. I actually change my main box and now have dozens of recordings set that I have never scheduled - used box. Now when I go to the Xfinity store I have to “request” an un-used box.
I will find a different “bundle” with another provider. Say goodbye to a 25+ year customer.
user_80062d
Visitor
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2 Messages
11 months ago
It's not the box, I'm using Xfinity Stream while on the road traveling In hotels, and it's happening to me. The sound will be fine, and I'll pause playback on something or stop and start a program and when I unpause/restart said program I suddenly have no sound.....I have sound on Prime Video, I have sound on YouTube, I have sound on Max....you get the point....it's only Xfinity that's having the problem.
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XfinityBenny
Official Employee
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623 Messages
11 months ago
@user_9hnezp Thanks for posting and letting us know. Boxes can be reused, but are always certified and reset. If for some reason you get one that is not, you can have the store swap it out for a different one. Find the closest Xfinity store with this https://www.xfinity.com/local/store-offers locator!
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