Sound cutting out

We have experienced the same issue as others mention. It seems to have started in December and continues today. I hate trying to call Xfinity because you just get stuck in an endless loop and chatting isn’t much better. I think something has changed in their system to cause this for so many.

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Responses

Tek

Problem Solver

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919 Messages

2 years ago

I have been having a similar issue on multiple channels since December. I have had 6 Tech visits and now my issue is being researched by the headend.

Could you explain what you are experiencing in more detail?

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sjdugan

New Poster

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3 Messages

2 years ago

I am having the same issue for several weeks at least. For us the sound just drops to silent for a 1-3 seconds, I’d guess. Very annoying.

2

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Tek

Problem Solver

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919 Messages

@sjdugan Still the same issue here. No solutions. I wonder if all this 5G Cell Phone stuff is not messing with cable signals.

2 years ago

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CCKyla

Problem Solver

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411 Messages

@sjdugan I'd like to help you get troubleshooting started. Can you please send a direct message addressed to 'Xfinity Support'?

I no longer work for Comcast.

2 years ago

0

X1

user_a45459

Sound cutting out

Tek

sjdugan

Tek

CCKyla

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