Problem Solver
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919 Messages
Someone else’s recordings showing on my account!
This is the second time this has happened in the last two months. Out of nowhere, my DVR (both on the physical box and Stream App) is showing somebody else's recordings. My box is now flooded with shows that recorded days ago, which were not there this morning.
Clearly something is mixed-up as these have no series recordings and suddenly appeared tonight after I did a SYSTEM REFRESH.
1. Online in STREAM only shows somebody else DVR recordings and scheduled recordings. None of my scheduled recordings or recorings are showing.
2. On my DVR this other person's recordings and scheduled recordings are MERGED with my stuff on the box.
3. None of the SCHEDULED recordings have any Series Recordings on my box.
Phone support was useless. All they did was have unplug the box. What do I do? I have tons of recordings scheduled that are not mine!
Tek
Problem Solver
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919 Messages
4 years ago
Do the recordings then appear on your DVR box?
Do the recordings match your channel lineup or are they different than your channel lineup?
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blugirlami21
New Poster
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2 Messages
4 years ago
We did a system refresh last night and it didn't really change anything. It brought back some of the recordings that were deleted before but that's about it. Our scheduled recordings are still being cancelled and more recordings that are not ours are appearing. The cable in my room was going in and out this morning and there seems to be a device connected now that we can't identify. I've tried to see if we can remove it but that's not an option
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Lmiccile187
New Poster
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2 Messages
4 years ago
@ComcastCesar
Who do I need to contact to help me? Along with everybody else's experience, I'm getting nowhere
on the phone with Comcast. Who do I need to request or where should my call go?
They don't even know what an iMac is or a Google Chrome browser. 😞
Thank you for your advice...
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Tek
Problem Solver
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919 Messages
4 years ago
If you are seeing other devices on your network then you need to have a tech visit. This sounds like a MoCA Filter Failure or something along those lines. My issue was in the Comcast cloud and my account did not show any devices that did not belong to me.
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