Visitor
•
9 Messages
Somebody else’s recording on our new DVR.
Today I received a new replacement DVR for our antique DVR that had started dropping sound while recording. After installing the new DVR, I noticed that all my wife’s recording had successfully transferred onto the new box PLUS somebody else’s recordings were also included in the “Recorded” and the “Scheduled” tabs.
I deleted all the other person’s recordings, but I was wondering how they got there in the first place and if they’ll be able to add their recordings again in the future.
XfinityMarcos
Official Employee
•
1.9K Messages
1 year ago
Hello @user_b524ae, I'm glad to hear you were able to get a new cable box and upgrade from an older model. We do a pretty good job of getting our customers the latest tech, so I hope you're enjoying it. Although, seeing some strange recordings like that might be a little odd. It could be a filter issue or signal interference issue if your equipment/lines are near other customer's equipment. I wouldn't be able to confirm this on my end. Have you noticed any other examples of recordings being added that you didn't set?
4