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Visitor

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2 Messages

Thu, May 13, 2021 9:16 PM

solutions to error code RDK 03030

"There is an issue connecting to the internet"  -- Error Code RDK 03030.  I get a Welcome and Conecting to the Internet message but nothing is connecting.  I checked troubleshooting and did both system refresh and single box restart.  Neither worked.  What else might I try?  

Responses

Official Employee

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2.7K Messages

1 m ago

Hello, @user_7cee5c! Thanks for taking the time to reach out to us here on the Xfinity Forums for support.

We are sorry to hear you are having trouble connecting one of your devices and we would love to help. 

 

Can you please provide a little more information about your situation? What type of device are you getting this error message on?

If this is a secondary box, you may need to also try rebooting either your primary cable box as well or your gateway. Please give those steps a try and let us know if you see any improvement or if you could still use a hand. :)

Visitor

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2 Messages

It was the primary box.  In the end, it required a technician to come to my house to find and resolve the issue.  

Official Employee

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194 Messages

I am sorry to hear it came to that, but I am glad to hear everything is working as expected again for you. If you need anything else from us, don't hesitate to reach out. 

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