smart resume

I have enjoyed Smart Resume for as long as it has been available.  Recently (3 days ago?) it stopped working.  By not working I mean that the shows I have recorded (from ABC, NBC and CBS) now longer have the yellow 'fast forward' dots on the blue time line.  Now there is just a plain blue line.  I checked the main box and the subordinate box to make sure that it was turned on in preferences, and it was.  I turned it off in both, reset, then turned back on (and reset again).  Still not working.  I then called Xfinity.  After fighting through the automated menu I finally was able to talk to someone that seemed to understand the issued the issue, and after doing some checking said he would refer up higher in tech support and that I would get a text back in an hour.  If working I should reply Y, if not, then N.  Well (of course) it wasn't.  So I then got a call back (good service there!).  But the gal that called back had no idea what my issue was (other then looking at notes on my account I guess...the other guy was doing a LOT of typing!), and she didn't even know what Smart Resume was...she actually asked me to spell it for her...OMG.  She then did some checking and said it was a known nation wide issue and I would be texted when it is working (well, when it is working I will know because I will see the yellow dots again...duh!).  I asked why the other guy didn't know that it was a known national issue, and she said because the issues was raised to higher lever (her) and she could find out that info, but he could not.

So, my question is; Is Smart Resume really having a national issue?  And if so, when I might I expect resolution.  And if not, then how do I get it back on in my household?

I should note that I called my sister-in-law (who lives a quarter mile away) and hers is not working either.  But it is working for a friend that lives ~3 miles away.

Thanks