U

Visitor

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2 Messages

Thu, May 5, 2022 11:13 PM

Closed

Smart resume

My smart resume is not working

XfinityRay

Official Employee

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1K Messages

7 months ago

Hello, @user_fd9159. I like using Smart Resume as well and would be happy to help with it not working. Is it not working on any programs or just certain programs/networks?

Visitor

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1 Message

7 months ago

We recently lost Smart Resume on all programing. Is it still available and if so how do we get it back?

Official Employee

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292 Messages

@user_c25e65 Thank you for reaching out regarding the Smart resume feature. We are happy to troubleshoot with you on your cable box. What steps have you performed as we would not want to have you repeat them?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

7 months ago

I have also lost smart resume, I noticed it on Dateline 5/6/22. I also have lost it on my daytime serial, Days of our Lives. How do we fix this?

TerriB

Contributor

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3.1K Messages

@Vaknipps​ I didn't even think it was supposed to work

on daytime shows???

Visitor

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1 Message

We lost it too, all channels we recorded before now no smart resume. Do not bother with tech support, they do not understand.

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