Visitor
•
2 Messages
Smart Resume off by 40 seconds
I have seen this issue with many, many other threads and while the consensus is that Xfinity is doing it on purpose to force us to watch at least one commercial, I am hoping that an associate will fix this issue on our system.
I have done a system refresh. I have unplugged our system for 30 seconds and reset the box. I have turned the smart resume feature on and off. I have done everything asked of me to fix this issue and nothing helps.
This issue is also cutting off many shows early and there is nothing more frustrating to me.
This is very frustrating and I just may have to switch providers at this point. We pay a small fortune each month for our service and to not have it working properly is just unreasonable to me.
I just spent three months and literally hours and hours on the phone with customer service over a billing issue and now this. I cannot go through that process again.
Thank you.
XfinityKrystal
Official Employee
•
361 Messages
5 days ago
Good evening @user_43a5a8. Thank you for reaching out to our team of experts here on our Community Forums page. We are sad to read you having issues with our smart resume, and it is cutting the shows off by 40 seconds. We are always looking on how to improve these concerns. With issues like these the network is what controls the cut-off on the shows themselves. We are here to support you in any way we can.
0
0
user_43a5a8
Visitor
•
2 Messages
4 days ago
It’s not just cutting off the shows - it’s that every time I hit the fast-forward button, your smart resume stops 40 seconds early. Meaning there is still 40 seconds of commercial before the program resumes. This is not something set from the network, but the smart resume feature not working properly.
It used to work just fine until a couple of months ago - now it’s a feature that is more frustrating than helpful. If it’s a feature that doesn’t work properly, it’s just another reason to look at other companies for cable service.
As stated, we pay a lot every month to Xfinity but with most of your services not working well, and customer service is so dismissive, it’s hard to justify paying you that amount each month.
1
0
tctc
Contributor
•
538 Messages
4 days ago
This is one of about 5 recent downgrades in how x1 functions this year, at the same time as raising prices. But it's a monopoly service and fixing issues does not generate revenue, so we just live with it.
0
0