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LkyLuciano
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Mon, Jan 3, 2022 3:47 AM

Smart resume not working on Fox NFL games.

Every week when I record an NFL game on Fox, it starts with a message telling me either smart resume enabled or highlights. No smart resume is available, and highlights are either not showing or I could see two or three highlights available. For an NFL game you know there would be more than one or two highlights. This seems more consistent with fox in NFL games. Why is this?

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5 m ago

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LkyLuciano

Frequent Visitor

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12 Messages

5 m ago

To be clear I'm more concerned with the smart resume not able to allow smart resume as there is none available to fast forward through. Highlights I could care less, but smart resume is a feature that should work. Again no it doesn't happen for everything. Consistently it happens with the channel on Fox and NFL games.

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XfinityDemitrius

Official Employee

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220 Messages

Hey! We would be more than happy to look into the account and Smart Resume features. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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