Smart Resume not working correctly

@user_24efbe hang tight a few more days.  I'm in contact with Xfinity Executive Management and hope to have an answer soon.  I'll keep everyone posted.  A technician is coming out tomorrow to see the issue first hand at my location (Vancouver).  I'm convinced the cause is within the software that runs the X1 box.  I just have to meet them face to face to explain it and show examples.  Wish me luck.  As far as other services, I've had DISH in the past.  They were okay but not as good as Xfinity (when Xfinity is working properly).

@JP98683 Good luck.  But I've already been through that.  As I said earlier, the technician claimed it wasn't a box problem, it's a back-end problem.  But nothing has been done about it yet.

@user_24efbe

How about shutting off the feature for now and manually skipping through the commercials until they figure out the problem?

Same problem here in Seattle, WA.  Have done all the troubleshooting steps, system restart, plug, unplug, etc.  All smart resume end 60-90 seconds too early on all recordings.

@Audiomixer It's more than the inconvenience of having to scroll through the commercials manually - that's bad enough, given the amount of money we pay not to have to do that. But every single one of my DVR recordings on every channel starts and ends too early. I CANNOT capture an entire show, from start to finish, in one recording. The Guide time associated with the programming is NOT sync'd with the DVR time displayed on the box - it varies from 30 seconds to a minute or too, and that's enough to cause a) the Smart Resume not to work right and b) the end of every show to be missing. It's maddening, if you care about seeing the entire show.

@user_92e336 and everyone else.  It seems I was a bit premature in saying the issue was resolved.  I updated everyone on Sunday night that the issue was resolved.  However, when I watched some of my recorded programs on Monday, the problem was back.  Apparently, when the daily system updates (in my case on Monday morning between 4 and 6 a.m.) were run the issue was introduced into the box I had installed the previous day.  I have again contacted Support via private message and advised them of the situation.  I haven't heard back from them yet.  At least they are admitting that it is a known issue.  Maybe if we keep pestering them they will give it some priority and resolve the issue once and for all.  Based on my experience and what I've heard from other users, this is definitely a coding issue.  I first noticed the issue back in September when I had my first box replaced due to it continually rebooting.  My original box did not have the Smart Resume issue but all subsequent boxes (I'm on my third replacement now) have exhibited the issue.  Thanks to everyone for their continued contributions in trying to get this frustrating issue resolved.  It should be a relatively simple fix if the right software engineer takes an in-depth look at the code.

I don't know the cause of this issue but I do believe it started with recordings from the new TV season.  Smart Resume was working for me and for my daughter at her house, miles away, until we each started watching the newer TV shows.  I had a bunch of them from last season that I've been watching all summer without issue.  New season, new problem.  I still think it has to do with selling the last commercial or two for more money than the others that truly get skipped with Smart Resume.

@JP98683

Question for you. Have you compared the HD channel with the SD Channel? I had to shut off the "Prefer Best Available Resolution" option. I've noticed it mostly does it on FOX CBS NBC ABC. If I go to the SD Channel of CBS it seems to be in actual time. But if I go to the HD Channel of CBS it's behind by 40 seconds? Does your service have this issue too? That almost seems like that's another main issue too. My DVR is starting eariler than normal and cutting off the very end of a show before the previews for the next episode even starts.

I haven't compared SD and HD channels but I believe what you're saying.  I have the same problem with recordings starting earlier and ending earlier in addition to the Smart Resume issue.  Apparently, Comcast now admits they have a problem but God only knows when (or if) it will every be fixed.  Comcast moves slower than the federal government in getting things done!  Good luck to us all!

@eastmoreland I'm clocking about 30 to 40 seconds on CBS and NBC.  I've reset my page up and page down buttons to forward 30 seconds and 15 seconds respectively so I just automatically hit the page up button after smart resume stops.  This makes the situation tolerable but I'd still like Comcast to resolve the issue.  Thus far, they don't seem to be willing to check/adjust the software code.  At least now they are acknowledging there is an issue (something they didn't do in the past).  As I posted in a previous reply, they are slower than Congress in getting things done.  This issue has been going on for at least two months and maybe more.  I don't know if you're experiencing this other issue or not but a bunch of us also have to contend with recordings starting earlier than they should and, more frustratingly, ending before the show has completed.  I just keep hoping that SOMEONE at Comcast is listening.  I have an open ticket but there's been no progress for the past 3 days.

@JP98683 Yes, I have experienced the early start and early finish issue.  But it seems to me that the early finish is only a few seconds early.  Not that I would actually know, but it seems like I'm not really missing much of importance in the shows that I've been watching.  If it was bad, I'd go into settings and adjust the end time to be later on future recordings.

@JP98683 I'm clocking almost exactly 30 seconds on CBS, and about 40 seconds on NBC as well.

@hooey I found that if I wait a couple seconds after it automatically resumes, when the clock begins to move a second or two, I can then fast forward to the end of the commercial. Usually it is about 30-35 seconds of commercial to get to the show. 

@thedf

Or even much less annoying is to turn the [EDIT: LANGUAGE] Smart Resume off. :>) 

@hooeyI have found that you need to let the commercial run for about 3 or 4 seconds before the fast forward works without going back to the commercial. 

@Audiomixer 

That is exactly what I did - I turned Smart Resume off.  Good ridance since it was more trouble than it was worth.  Maybe some day they will fix it so that when you click on "Smart Resume", it will stop at the end of the commercial with the recorded problem starting right up.  This is what it really should do anyway.

@user_b73da3  Don't hold your breath on that.

I exchanged my box again for the 4th time and for 3 shows it has been working.  Keeping my fingers crossed.  

Thank you for taking the time to reach out to our community forum about your Smart Resume not working, @TnJ1221! I definitely want to make sure you're able to skip through the entire commercial when you're watching your recordings.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

I tried sending a direct message to xfinity support and was chastised for doing so (something about not being invited according to community rules???).  Whatever...   There was no happiness to help there.