CTmary's profile

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1 Message

Mon, Nov 30, 2020 2:00 AM

Smart Resume DVR

What happened to the smart resume feature? It's turned on in my setup but none of my recordings have the feature any longer.  The recordings are on major networks, HD, and at least 24 hours time has passed since the recording. 

Responses

fedup978

Valued Contributor

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242 Messages

7 m ago

I have found lots of issues with the Smart Resume not working or intermittently working and for that reason i have stopped relaying on it for recorded shows.  While the idea is great and I love it when it worked but have been finding that it does not work more than it does.  The issues with it have been going on for a long time in my area.  I would love for it to work but I am not holding my breath for any kind of fix, I hate to say...

Official Employee

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6.7K Messages

7 m ago

Hello CTmary. Thank you for visiting and posting on our Forum. I can assist with troubleshooting your DVR and Smart Resume feature that is not working. To get started, please send me a private message and include your full name sand service address so I can access your equipment. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

andyross

Silver Problem Solver

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6.9K Messages

7 m ago

I'm not sure just how it's done. I'm not sure if someone has to actually watch and tag commercial breaks, or if there is some code or something it can process. And even with automatic codes, just how are those codes put in the programming?

 

It has been working properly the past few days, but was flaky Thanksgiving week. I'm guessing there is some human intervention at some level (Comcast or broadcaster), and some things ended up being missed during the week due to vacations or similar.

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hello All! Thanks for using the Xfinity Forum to share your experience regarding the Smart Resume feature. Smart Resume isn't available for all programs and networks. Right now, Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV, and TLC. It can only be used on eligible HD programs you recorded after January 1, 2019. We’re actively working on increasing the programs and networks Smart Resume is available on. And remember, Smart Resume isn't available on SD recordings. I hope this helps. 

dcfox

Regular Contributor

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326 Messages

7 m ago


@andyross wrote:

I'm not sure just how it's done. I'm not sure if someone has to actually watch and tag commercial breaks, or if there is some code or something it can process. And even with automatic codes, just how are those codes put in the programming?

 

It has been working properly the past few days, but was flaky Thanksgiving week. I'm guessing there is some human intervention at some level (Comcast or broadcaster), and some things ended up being missed during the week due to vacations or similar.


Yea I had a problem with it last week for a couple of days on major networks prime time that usually have it but it is good now. How did we function before it was a feature.  lol. 

ComcastAmir

Official Employee

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6.3K Messages

6 m ago

Hi dcfox, thank you for reaching out to us here with this concern. It sounds like your DVR may need to be rebooted but to be sure I can be your set of human eyes so that we can get this resolved. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

fedup978

Valued Contributor

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242 Messages

6 m ago

Not to be "beating a dead horse" as they say, but the FOX show that has it as being available on is the one that I recently tried to use it and it was totally messed up.  This is what I have found with a number of shows that I recorded on the networks that you mentioned and had the same issues.  For now I do not relay on it at all.  Maybe some day it will work but I am not going to hold my breath.

dcfox

Regular Contributor

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326 Messages

6 m ago

@ComcastAmir I stated it was working again. The smart resume problem just happened for two days around thanksgivng.  I was refering to another poster who said the same in that time frame. Thanks though. 

ComcastAmir

Official Employee

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6.3K Messages

6 m ago

I apologize for the misunderstanding dcfox, thank you for sharing your resolution with us here. I am glad this has been resolved. Feel free to create another post if you need anything else 🙂 Have a good day. 

Visitor

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1 Message

1 m ago

My smart resume will work at the beginning of the show, but will quit working after the first two. How exactly do you fix that? 

Official Employee

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230 Messages

Hello, @user_13ae96. I love the Smart Resume function and think all Networks should offer it. :) Are you saying it stops working after 2 commercial breaks, as in the 3rd fast forward it just keeps going through the show and doesn't stop?

 

When this happens are the Smart Resume segments showing yellow or white?

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