smart resume don't work

thanks for helping.  i tried almost everything i could think of.  i rebooted dvr, stop/start smart resume, cancelled all recordings and reprogramed them.  one of my programs worked right for 3 days and then it was back to not working again.  i still think this problem has gone on way to long without a resolution.  why does it work for some users?

Hello! We are always happy to help! I see we were working with you via private message, and we were waiting on your response there. Please check out our message and let us know if you would like to continue. Thanks! 

@XfinityKrista​ mine used to work just fine until they replaced my splitter.  so now when they give you bull that there are so many different routers that they all don't work the same.  mine was fine for years until this splitter problem.  i wish i could switch to at&t.  i'll have to check them out.  plus the rates have all gone up so i had to lower internet speed and get less channels for the same price i was paying in december.  don't get me started on trying to get a live person on the phone.  we'd be here for hours!~

@user_8dd6cc We would be happy to troubleshoot this with you and review your billing. To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message