3 Messages
smart resume don't work
my smart resume worked just fine until july 12, 2023 when my whole system went down and they replaced my splitter. after that when you fast foward commercials it stops on the blue bar, but there are 3 more commercials before the program starts. this happens now on all channels. had 2 techs out and say that's just how it works or say just stop fast resume! if you watch previous recorded programs (before july 12) they work like they're supposed to, smart resume works. this is very frustrating and if i don't get a solution soon, i'm writing to headquarters.
XfinityKrista
Official Employee
•
463 Messages
2 months ago
Hello @user_8dd6cc, thank you for taking the time to reach out on social media. I understand your concern with the smart resume, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
2
0
user_8dd6cc
3 Messages
2 months ago
same old story..engineers are working on issue. they’ve been working on it over a year! still no resolution……
0
0
billmich88888
Contributor
•
898 Messages
2 months ago
mine of always off by 30 seconds - i wonder if a restart or a refresh on the dvr box would help
0
0