New Poster
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2 Messages
slow remote response...
hi...two weeks ago, I have been experiencing extremely slow reponse from my control...the only solution so far is power cycling the xfinity "box", then all becomes normal again...but again the same happens at the next day...can someone help?...thanks...
Accepted Solution
Xfinity_Support
Official Employee
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1K Messages
5 years ago
Hello, all! Thank you for reaching out here. Sorry to hear about the issues with the delayed responses on the cable boxes. As CCAndrew suggested, this is likely an issue with the signal. In these types of issues, we recommend restarting your cable box first. Additional information about resetting your devices can be found here: https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box
If you continue to run into any issues, please feel free to send us a PM with your first and last name! We're happy to troubleshoot further with you.
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Laurie
Contributor
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408 Messages
6 years ago
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4dhalibut
Regular Visitor
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3 Messages
5 years ago
If restarting the box solves the problem (even for one day) the issue is not likely with the signal. I'm seeing the same issue and need to restart the dvr just about every day.
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dadgren
Problem Solver
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977 Messages
5 years ago
Too many of my friends are having this same problem. We can't all be having "signal issues". Did Comcast put out some kind of X-1 update recently???
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rdj64
Contributor
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37 Messages
5 years ago
this. it's been insufferable for about a week. something changed and it's slows everything down
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Erleb
New Poster
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1 Message
5 years ago
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dadgren
Problem Solver
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977 Messages
5 years ago
Batteries make no difference, it is easy enough to check battery levels in "remote settings". Mine are 90% and I still have slow responce time from remote control.
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CindiK
New Poster
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2 Messages
5 years ago
Im having same issue with slow remote, also when I change volume, screen loses picture and come back on in a few seconds.
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Roahouston
New Poster
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1 Message
5 years ago
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edwardp
Contributor
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275 Messages
5 years ago
There were no issues with the main XG1v4 DVR during the same time period though.
I unplugged the power to the XG2 for a couple of minutes. When the box was powered back on, it was fine.
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dadgren
Problem Solver
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977 Messages
5 years ago
Appreciate the suggestion.
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dadgren
Problem Solver
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977 Messages
5 years ago
Appreciate the suggestion but in my case the remote is always 3 feet away from the box. Maximum of 4 feet at times. Some days the remote works fine other day it is pitiful.
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Xfinity_Support
Official Employee
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1K Messages
5 years ago
Hi there, all!
Have any of you tried picking up a new remote at our service center to try?
They are free of charge.
Thanks for posting!
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fedup978
Contributor
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293 Messages
5 years ago
It happens all the time with the remotes sometimes worse than other times. It has been reported and reported to comcast but it is another issue that you will just have to live with, from what I was told. I hate to say that but...
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ls1810
New Poster
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9 Messages
5 years ago
I have started to experience this issue as well and it is making me crazy! The batteries are definitely not it and strangely when watching Netflix, it does seem to be a problem. That tells me it must be something with Comcast and the signal???? UGH!!!
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