New Poster
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2 Messages
slow remote response...
hi...two weeks ago, I have been experiencing extremely slow reponse from my control...the only solution so far is power cycling the xfinity "box", then all becomes normal again...but again the same happens at the next day...can someone help?...thanks...
Accepted Solution
Xfinity_Support
Official Employee
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1K Messages
3 y ago
Hello, all! Thank you for reaching out here. Sorry to hear about the issues with the delayed responses on the cable boxes. As CCAndrew suggested, this is likely an issue with the signal. In these types of issues, we recommend restarting your cable box first. Additional information about resetting your devices can be found here: https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box
If you continue to run into any issues, please feel free to send us a PM with your first and last name! We're happy to troubleshoot further with you.
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Laurie
Contributor
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389 Messages
3 y ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
3 y ago
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4dhalibut
Regular Visitor
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3 Messages
3 y ago
If restarting the box solves the problem (even for one day) the issue is not likely with the signal. I'm seeing the same issue and need to restart the dvr just about every day.
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CCAndrew
Gold Problem Solver
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25.9K Messages
3 y ago
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dadgren
Problem Solver
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966 Messages
3 y ago
Too many of my friends are having this same problem. We can't all be having "signal issues". Did Comcast put out some kind of X-1 update recently???
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rdj64
Contributor
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35 Messages
3 y ago
this. it's been insufferable for about a week. something changed and it's slows everything down
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Erleb
New Poster
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1 Message
3 y ago
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dadgren
Problem Solver
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966 Messages
3 y ago
Batteries make no difference, it is easy enough to check battery levels in "remote settings". Mine are 90% and I still have slow responce time from remote control.
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CindiK
New Poster
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2 Messages
3 y ago
Im having same issue with slow remote, also when I change volume, screen loses picture and come back on in a few seconds.
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CCAndrew
Gold Problem Solver
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25.9K Messages
3 y ago
Same issue ever since I got the box. The one that causes the problem is the subsidiary box. I restart it every other day. Internet search reveals this is a problem that has been going on for years.
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@Erieb
It’s been posted a lot because it’s a common issue. Your secondary box needs solid communication from your main box (with no interference). If there’s interference you’ll have slow response. Have you ever had a tech out?
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Roahouston
New Poster
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1 Message
3 y ago
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edwardp
Contributor
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266 Messages
3 y ago
There were no issues with the main XG1v4 DVR during the same time period though.
I unplugged the power to the XG2 for a couple of minutes. When the box was powered back on, it was fine.
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dadgren
Problem Solver
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966 Messages
3 y ago
Appreciate the suggestion.
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dadgren
Problem Solver
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966 Messages
3 y ago
Appreciate the suggestion but in my case the remote is always 3 feet away from the box. Maximum of 4 feet at times. Some days the remote works fine other day it is pitiful.
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