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Rugby8
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1st Like

Visitor

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3 Messages

Thursday, January 13th, 2022 7:57 PM

Closed

Slow motion

⁹Used to have the ability to watch programming in a "slow motion" format
No longer works
Wish you would return that function,  or even better - a frame by frame button on the remote (Direct TV has this functionality )

This is a Very helpful feature regarding sporting events (and other things)

Not having it creates a HUGE impact 

I'm hoping to get a response 

Thanks

Question

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Updated 

3 years ago

1.5K

1

Accepted Solution

CCValerie

Official Employee

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974 Messages

3 years ago

Hi there, @Rugby8, thank you for taking the time to post on our Xfinity Forums!  I love watching sports, every type, I know how beneficial it is to have the option to go back and slow down the action. Have you tried to press pause and then fast forward on your remote to view slow-motion in forward mode?

6

rjc1247

Contributor

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224 Messages

@XfinityValerie

Not only is your suggestion basically useless -- the "slow" motion that Xfinity currently provides is what 2/3 X, hardly enough to scrutinize anything approaching fast action -- but it totally ignores the frame-by-frame advance part of the poster's query (a feature we had in the past).

And as a side note, I really wish all you Xfinity employees would drop the (obviously) scripted attempt to establish rapport with every poster by sharing your own (?) feelings about how important every poster's issue is to you too.   After reading multiple Xfinity employees beginning every response to every issue using this approach, it really rings hollow, condescending, and more than a little annoying.

3 years ago

0

CCAmir

Gold Problem Solver

 • 

7.2K Messages

Hi rjc1247, thanks for your feedback. Can you tell me if you have an issue with watching content in slow motion for On demand or live TV?

I no longer work for Comcast.

3 years ago

rjc1247

Contributor

 • 

224 Messages

Again, the issue is (1) that the current "slow motion" is simply not slow enough, and (2) slow motion, regardless of its degree of "slowness" is no substitute for frame-by-frame advance.

3 years ago

CCMike1

Official Employee

 • 

933 Messages

I appreciate the clarification, we are always working to improve our services! Your feedback has been noted.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

0

Rugby8

Visitor

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3 Messages

@XfinityValerie 

Thanks!!!

Works

😊

3 years ago

0

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