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user_ef34d5
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2 Messages

Sunday, September 5th, 2021 2:45 PM

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Slow App response and load times.

Why is there so much lag time between the remote and 3rd party apps on the X1? Even load times are much longer than using my roku. Is there a simple fix besides calling a tech to come out?

Question

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Updated 

3 years ago

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21

MackJeri

Visitor

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3 Messages

3 years ago

Explain why my second post has been disappeared, please. NOW.

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Again

Expert

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31.4K Messages

@MackJeri​ 

Explain why my second post has been disappeared, please. NOW.

Your second post is on the first page of this thread.  It didn't disappear.  If you can't find a post that you made, click on your avatar and choose View Profile; you'll find all of your posts there.

AFWIW, there's no need to demand a response here.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

user_4cc053

Visitor

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1 Message

Is there anything we can do to stop this lagging for all apps. I haven’t seen anything on this blog that will help?

3 years ago

0

user_62259d

Visitor

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1 Message

3 years ago

I’m having the same issue. And it’s not just apps. Voice command takes multiple attempts to actually work. Today I replaced my x1 box and remote. Just got home and am setting up the new box and it’s doing the same thing!

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CCMarcella

Official Employee

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352 Messages

That definitely sounds frustrating. Is your modem relatively close to your equipment?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_303091

Visitor

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2 Messages

3 years ago

here we re 2022 and discovery plus still loads slowly, if at all. And response time with remote takes al  long time.

And we pay extra for it too.

Please advise or fix.

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user_303091

Visitor

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2 Messages

3 years ago

tring to load repair shop on discovery plus.

takes several times if at all to load

remote response slow

looks like this is not a new problem

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CCDanny

Recognized Contributor

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238 Messages

@user_303091 I know how frustrating slow load times can be and we are here to help you look further into the issue. Is this a new issue that has just started for you? Are you using the Xfinity Flex or X1? Any further information you can provide would be helpful. 

I no longer work for Comcast.

3 years ago

0

user_bba292

Visitor

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2 Messages

We have X1 and the lag time (especially on Paramount +) is unbearable. I can’t believe so many of us are having the same issue and it hasn’t been fixed. $200/mo everything should work like the Swiss train system. 

3 years ago

0

user_bba292

Visitor

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2 Messages

Serious lag tonight with the Peacock app via Comcast X1. Sounds starts before the video appears, video seems to lag about a minute behind. So we can hear the start of the show but have to wait about a minute until the video kicks in. Very strange. 

3 years ago

0

CCShaina

Problem Solver

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393 Messages

Hey there @user_bba292  and thank you for bringing this issue with the Peacock app via X1 to our attention here at the Xfinity Community Forums. That is certainly a strange issue indeed with the audio beginning before the video. May I ask what troubleshooting steps you have attempted so far such as those that have already been discussed in this thread so we can make sure we're on the same page?

I no longer work for Comcast.

3 years ago

0

user_1f3704

Visitor

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1 Message

3 years ago

I have windows error 0x80004005

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CCChe

Official Employee

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6.9K Messages

Because this is a Windows error, we recommend contacting the manufacturer of your device to help get this resolved.

I no longer work for Comcast.

3 years ago

0

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