Frequent Visitor
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33 Messages
SiriusXM not working error APPS-04036
I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house.
I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the platform. I have tried restarting the boxes, the entire system, my gateway, cleared the data to require me to log back in.... The results are the same.
I pay all this money for my services... Told that there's no promotions available... And I can't even use what I want? This is garbage... Please help me fix this.
XfinityJanelle
Official Employee
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2.1K Messages
4 hours ago
Hey @Rushfan003 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Sirius XM app on X1. Thank you for sharing that the app is working on some devices, however it is not working on the X1 boxes. It is very possible the X1 boxes are not compatible with the Sirius app. Take a look here to see if they are compatible. The model of your boxes is located on the bottom on the cable box. If your boxes are not compatible they can be swapped out for newer ones at a local store.
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