Regular Visitor
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13 Messages
Set-top box doesn't support rewind error
I get the 'Rewind isn't Available, This set-top box does not support it' error several times per week, mostly in the morning. Box is new X1 model, and technicians have been out twice so far. Internet also drops during the day periodically, and we get pixilated picture at times, but other than changing connectors, techs haven't fixed the problems yet.
Paying an astronomical $225/month, you'd think stable internet and cable connection would be a given. Some neighbors have same problem but not as bad as we do. Any other Comcast customers have similar problems?
XfinityArmand
Official Employee
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1.9K Messages
2 years ago
Hi there! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum @Ajtemple. We are so glad to hear from you and want to assist in any way that we can to make sure that this is taken care of. No worries! You have reached out to the right team ,and we are going to do everything that we can to get this taken care of. Please feel free to shoot us a private message with your full name and service address. That way we can take a closer look at what is going on for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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