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trancein
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Thursday, May 14th, 2020 10:00 AM

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Setting to 4k UHD in Resolution..now not working

I recently got everything 4k compatible and everythingn was working fine. Last night I changed from 4k to 4k UHD and now I cant get  a signal anymore. I reset via xfinity application and also unplugged for over a 1min and replugged it in and still cant get signal from it. What else can i do? Do I need a new box now? how do I get it back to 1080p or 4k to get it work again?

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5 years ago

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Accepted Solution

CCJessie1

Retired Employee

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5.9K Messages

5 years ago

@trancein 

 

Welcome to the Xfinity Forum and thank you for posting your questions here. We sincerely apologize for the inconvenience that you have experienced. 

 

In order to get back to normal HD resolution you can use the following button sequence:

Exit->Exit->Exit->1080

-OR-

Exit->Exit->Exit->720

 

Please let us know if you continue to experience issues or have additional questions. 

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